Device Warranty & Service

Device Warranty & Service

Every beauty device we carry is an authentic Japanese product, sourced directly through authorized channels and covered by a one-year manufacturer's warranty from the date of delivery.

Because our devices are engineered and manufactured in Japan, all warranty service and repairs are performed at the manufacturer's own service center in Japan — the same facility that builds them. There is currently no local service center in the UAE. We know overseas service sounds daunting, so we've made the process as simple as possible: you deal with us, and we handle the coordination with Japan.

What the Warranty Covers

The one-year manufacturer's warranty covers defects in materials and workmanship under normal use as described in the instruction manual — for example, a device that stops charging, buttons that stop responding, or functions that fail during ordinary use.

The warranty does not cover damage caused by drops, impacts, or crushing; liquid damage beyond the device's stated waterproof rating; use with non-original chargers or cables; disassembly or repair attempts by anyone other than the manufacturer; normal cosmetic wear; or loss of the warranty card. Accessories such as cables are covered for manufacturing defects only.

If Your Device Arrives Damaged or Faulty (First 14 Days)

If your device arrives with visible damage or fails to work correctly out of the box, contact us within 14 days of delivery with your order number, photos or a short video of the issue, and a photo of the packaging. Genuine out-of-box faults are treated as a priority: we will arrange a replacement or a full refund, and in this case we cover the return shipping. Please keep all original packaging until you're sure the device is working perfectly.

Warranty Repairs (Within 1 Year)

If a fault develops during the warranty period:

Step 1 — Contact us first. Write to us via WhatsApp or email before sending anything. Describe the issue and attach a short video if possible — many issues (charging, mode confusion, timer behavior) can be resolved remotely, and we'd rather save you the shipment.

Step 2 — We open a service case with Japan. If the device needs physical service, we confirm the fault with the manufacturer, obtain the service authorization, and send you the exact shipping address in Japan, a declaration template for customs, and packing instructions.

Step 3 — You ship the device to Japan. Shipping costs to Japan are borne by the customer, as is standard for overseas manufacturer service. We recommend a tracked courier service and will advise you on the correct customs declaration so the parcel isn't delayed or taxed as a new purchase.

Step 4 — Repair and return. The manufacturer inspects and repairs the device under warranty at no charge for the repair itself. Typical turnaround, including shipping both ways, is approximately 4–8 weeks. We track the case and keep you updated throughout — you'll never be left chasing a parcel in Japanese.

Please include your warranty card with the shipment and keep your proof of purchase; both are required by the manufacturer.

Out-of-Warranty and Accidental Damage

If your device is outside the warranty period, or the fault isn't covered (a drop, water ingress beyond rating), we can still help. Contact us and we'll request a repair quotation from the manufacturer. You decide whether to proceed once you know the cost — repair fees and shipping both ways are payable by the customer in this case.

For any questions before purchase — including about a specific device's warranty terms — write to us. We're always happy to talk it through first